Security-Forward Deployed AI Engineer

This is a fully remote position, open to applicants in California.

📋 Description

• Collaborate closely with fraud investigators, analysts, contact center teams, and executives to gain insights into workflows and operational challenges.

• Set up, tailor, and enhance Charm's AI agents to align with each customer's fraud operations, policies, and procedures.

• Develop integrations with customer systems, data sources, and enterprise applications.

• Quickly prototype innovative solutions tailored to customer-specific needs.

• Evaluate production usage, pinpoint areas for enhancement, and continually advance customer implementations.

• Serve as a reliable technical advisor throughout the customer's journey in AI fraud transformation.

• Travel frequently to customer locations across the United States for workshops, deployments, training, and executive meetings.

⛳️ Requirements

• Over 4 years of experience in forward-deployed engineering, solution engineering, implementation engineering, or software engineering.

• Strong software engineering abilities, including experience in building integrations, APIs, automation, or backend systems.

• Familiarity with AI systems, LLMs, AI agents, or agent-based workflows.

• Proven experience working directly with enterprise clients on technical deployments or complex implementations.

• Exceptional communication skills, capable of explaining technical concepts to both technical and business audiences.

• Willingness to travel throughout the United States and Canada (approximately 25-50%).

🏝️ Benefits

• Engage in workshops, deployments, and executive sessions.

• Enjoy flexible working arrangements.