Security Advisor II, Falcon Complete

This is a fully remote position, open to applicants in United States.

📋 Description

• Evaluate customers’ Falcon environments to ensure they conform to Falcon Complete standards.

• Offer recommendations to Falcon Complete customers aimed at enhancing security.

• Develop and suggest remediation strategies for CrowdStrike product components that could strengthen the security posture.

• Reach out to customers directly upon discovering any discrepancies with Falcon Complete standards.

• Document, update, and resolve customer-related concerns in accordance with established procedures and service level agreements (SLAs).

• Create and present service reports and statistics to customers upon request.

• Collaborate with internal teams to ensure customer satisfaction.

• Coordinate with the support team to troubleshoot and resolve technical issues.

• Carry out daily tasks under the guidance of leadership to support Falcon Complete’s mission to prevent breaches.

⛳️ Requirements

• Minimum of 3 years in a cybersecurity-focused position.

• Demonstrated customer empathy and ability to guide clients towards their desired outcomes.

• Exceptional verbal and written communication skills for customer-facing interactions.

• Capability to collaborate with CrowdStrike teams to troubleshoot and resolve customer issues.

• Proficiency in Windows, Linux, and Mac operating systems.

• Experience or proven understanding of threat detection and incident response.

• Bachelor’s degree in Technology and/or Cybersecurity or equivalent relevant experience.

• Cybersecurity certifications from recognized organizations such as SANS, ISC2, or equivalents.

• US Citizenship or Green Card holder.

• Demonstrated experience using AI technologies to enhance decision-making, streamline workflows, improve efficiency, and drive business outcomes.

• Familiarity with incident management and CSIRT operations.

• Understanding of change management processes.

• Knowledge of malicious code detection and response methodologies.

• Awareness of audit, logging, and monitoring controls, including SIEM, UEBA, and MDR/XDR.

• Understanding of intrusion detection and response mechanisms.

• Experience working with complex and sophisticated clients.

• Strong analytical skills and a willingness to learn.

• Ability to collaborate across multiple teams to resolve customer issues and requests.

• Proven experience as a security advisor or consultant.

• Familiarity with ISO 27001/2, NIST Cyber Security Framework, CIS Critical Security Controls, PCI DSS, Cloud Controls Matrix, and MITRE ATT&CK is advantageous.

• May be required to periodically undergo and pass alcohol and/or drug tests during employment.

🏝️ Benefits

• Competitive compensation and equity awards as a market leader.

• Comprehensive wellness programs for physical and mental health.

• Generous vacation and holiday policies for rest and recharge.

• Paid parental and adoption leaves.

• Opportunities for professional development for employees at all levels and roles.

• Employee Networks, local community groups, and volunteer opportunities to foster connections.

• Dynamic office culture equipped with world-class amenities.

• Health insurance coverage.

• 401k retirement plan.

• Paid time off.

• Eligibility for bonuses.

• Equity grants.