Security Advisor, Falcon Complete

This is a fully remote position, open to applicants in Australia.

📋 Description

• Evaluate customers’ Falcon environment to ensure it adheres to Falcon Complete standards.

• Offer suggestions to Falcon Complete customers that enhance their security measures.

• Develop and recommend solutions for CrowdStrike product components that can improve the security posture.

• Reach out to customers directly upon detecting any discrepancies with Falcon Complete standards.

• Record, update, and resolve all customer-related issues following established procedures and SLAs.

• Generate and present service reports and statistics to customers upon request.

• Collaborate with internal teams to promote customer satisfaction.

• Work with the support team to assist in troubleshooting and coordinate efforts to resolve technical challenges.

• Carry out daily responsibilities under the guidance of leadership to support Falcon Complete's mission of preventing breaches.

⛳️ Requirements

• Over 3 years of experience in a cybersecurity-focused position.

• Strong customer empathy and the ability to guide clients toward their desired outcomes.

• Exceptional verbal and written communication skills for customer-facing interactions.

• Proven ability to collaborate with CrowdStrike teams to troubleshoot and resolve client issues.

• Proficient in Windows, Linux, and Mac operating systems.

• Experience or proven knowledge in threat detection and incident response.

• Bachelor's degree in Technology and/or Cybersecurity or relevant experience.

• Familiarity with incident management and CSIRT operations.

• Understanding of change management processes.

• Knowledge of malicious code detection and response strategies.

• Familiarity with audit, logging, and monitoring controls, including SIEM, UEBA, and MDR/XDR.

• Experience in intrusion detection and response.

• Background in working with complex, sophisticated clients.

• Strong analytical skills and eagerness to learn.

• Ability to collaborate across multiple teams to resolve customer issues and requests.

• Demonstrated experience as a security advisor or consultant.

• Knowledge of ISO 27001/2, NIST Cyber Security Framework, CIS Critical Security Controls, PCI DSS, Cloud Controls Matrix, and MITRE ATT&CK is advantageous.

• Proven ability to leverage AI technologies to enhance decision-making, optimize workflows and processes, improve efficiency, and drive business results.

🏝️ Benefits

• Industry-leading compensation and equity awards.

• Comprehensive programs for physical and mental wellness.

• Competitive vacation and holiday offerings for relaxation.

• Paid parental and adoption leave policies.

• Opportunities for professional development available to all employees, regardless of their role or level.

• Employee Networks, neighborhood groups, and volunteering opportunities to foster connections.

• A vibrant office culture equipped with world-class amenities.

• Great Place to Work Certified™ globally.