Security Advisor II, Falcon Complete

This is a fully remote position, open to applicants in United Kingdom, +1 more country.

📋 Description

• Evaluate customers' Falcon environments to ensure they meet Falcon Complete standards.

• Offer recommendations to Falcon Complete customers aimed at enhancing their security.

• Develop and suggest remediation strategies for CrowdStrike product components that could bolster security posture.

• Reach out to customers directly when discrepancies with Falcon Complete standards are detected.

• Record, update, and resolve customer-related issues in accordance with established procedures and SLAs.

• Generate and deliver service reports and statistics to customers upon request.

• Collaborate with internal teams to guarantee customer satisfaction.

• Coordinate with the support team to diagnose and resolve technical issues.

• Perform daily tasks under leadership guidance to support Falcon Complete's goal of preventing breaches.

⛳️ Requirements

• Strong customer empathy and the ability to guide customers toward their desired outcomes.

• Exceptional customer-facing communication skills, both verbal and written.

• Collaborate with CrowdStrike teams to troubleshoot and resolve customer issues.

• Proficient in Windows, Linux, and MAC operating systems.

• Experience or demonstrated knowledge in threat detection and incident response.

• Bachelor's degree in Technology and/or Cybersecurity, or equivalent experience.

• Familiarity with Incident Management and CSIRT operations.

• Knowledge of Change Management practices.

• Understanding of Malicious Code: Detection and Response.

• Expertise in Audit, Logging, and Monitoring Controls (SIEM, UEBA, MDR/XDR).

• Skills in Intrusion Detection and Response.

• Experience working with complex and sophisticated clients.

• Strong analytical skills and a willingness to learn new concepts.

• Ability to collaborate across multiple teams to address customer issues and requests.

• Proven experience as a security advisor or consultant.

• Familiarity with ISO 27001/2, NIST Cyber Security Framework, CIS Critical Security, PCI DSS, Cloud Controls Matrix, and MITRE ATT&CK.

• Demonstrated experience in utilizing AI technologies to enhance decision-making, streamline workflows, and improve efficiency while driving business results.

🏝️ Benefits

• Competitive compensation and equity awards as a market leader.

• Comprehensive wellness programs for both physical and mental health.

• Generous vacation and holiday policies for employee recharging.

• Paid parental and adoption leave policies.

• Opportunities for professional development available to all employees, regardless of their role or level.

• Employee Networks, neighborhood groups, and volunteer opportunities to foster connections.

• Dynamic office culture equipped with world-class amenities.

• Great Place to Work Certified™ globally.