Seasonal Healthcare Customer Service Representative

This is a fully remote position, open to applicants in Alabama, +4 more states.

📋 Description

• Professionally manage a significant volume of incoming calls.

• Collect customer information, evaluate and meet customer needs, and inform customers about products and services.

• Navigate and utilize multiple systems concurrently.

• Resolve customer issues following one-call resolution guidelines and/or escalation processes.

• Achieve or surpass company and client performance metrics.

• Weigh company policy against client benefits when making decisions.

• Recognize opportunities for process enhancements that positively affect clients and customers.

• Complete call disposition and document customer information as necessary.

• Handle inbound calls for clients’ members.

• Respond to inquiries regarding healthcare benefits.

⛳️ Requirements

• High school diploma or GED is required.

• Must be able to pass a drug screening and background check.

• Experience in the healthcare field is advantageous.

• Familiarity with medical terminology is preferred.

• Must have a dedicated work area free from distractions and background noise.

• Internet speed of 50 Mb/s download and 10 Mb/s upload is required.

• Wireless internet access is not permitted.

• Willingness to work on weekends and holidays.

• Flexible scheduling for weekends, evenings, potential holidays, and occasional overtime is necessary.

• Strong customer service focus, particularly towards senior citizens.

• Excellent decision-making and analytical skills.

• Ability to identify customer needs and explain products and services effectively.

• High level of integrity and commitment to customer satisfaction.

• Must meet attendance and reliability standards.

• Team-oriented mindset is essential.

• Wired Ethernet connection via DSL, cable, or fiber optic is required.

• The applicant must supply one 21” monitor, while Everise will provide the other.

• The applicant is responsible for purchasing a headset.

• Satellite, microwave, and cellular hotspot internet services are not acceptable.

🏝️ Benefits

• Additional cash incentives.

• Medical benefits.

• Dental benefits.

• Vision benefits.

• 401K benefits.

• Earned PTO.

• Everise provides one 21” monitor.

• Everise provides a keyboard.

• Everise provides a mouse.

• Everise provides a webcam.