Seasonal Customer Care Market Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Engage with Lush customers worldwide through various communication channels, including phone, chat, text, and email.

• Address customer feedback and respond to inquiries utilizing trained techniques and tools.

• Provide assistance to customers in crisis situations.

• Support customers with their digital orders.

• Quickly identify and resolve issues on the spot, delivering technical and troubleshooting assistance.

• Keep updated with brand and product training to relay information about products and company initiatives.

• Educate customers on our brand values.

• Enhance sales through effective product recommendations.

• Investigate lost packages in collaboration with our transport partners.

• Adhere to and advocate company policies, guidelines, procedures, and expectations.

• Follow and uphold all data privacy protocols to ensure the protection and security of customer information.

• Achieve and surpass service levels and departmental targets.

• Consistently provide a world-class customer experience.

⛳️ Requirements

• Must be a current employee of Lush.

• Capability to identify and evaluate customer needs while resolving issues with a customer-first mindset.

• Strong verbal and written communication skills with correct spelling and grammar.

• Proficient computer skills; ability to navigate multiple screens and software applications.

• Availability to work evenings, occasional weekends, overtime, and holidays as needed.

• Strong critical thinking, creativity, and problem-solving abilities.

• Exceptional organizational skills and a keen attention to detail.

• Reliable and punctual attendance, demonstrating consistency and dependability.

• Strong team-oriented mindset.

• Ability to effectively de-escalate customer situations.

• A great team player who is also self-motivated and proactive.

• Adaptable and open to continuous improvement initiatives within the department.

🏝️ Benefits

• Successful candidates must be eligible to work in Canada for the entirety of the contract, until January 31, 2027.

• Current core staff members who succeed will return to their core roles within the business after the completion of the seasonal contract.

• A reliable and fast internet connection is required, as well as a private workspace away from the rest of your household.