Seasonal Benefits Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to incoming calls and emails, offering clear explanations regarding benefits, costs, and provider options.

• Assist members in evaluating benefits during open enrollment, life changes, and updates to coverage.

• Support members in resolving benefit-related concerns, investigating plan specifics, and ensuring they receive the necessary care.

• Make outbound calls for issues that need additional research, providing members with timely updates and resolutions.

• Keep updated on commercial plans, Medicare coordination of benefits, and the structures of group health plans.

⛳️ Requirements

• A minimum of one year of experience in customer service or benefits.

• Proficient in using MS Word, Excel, and internal systems.

• Willingness to learn about benefits administration, healthcare plans, and insurance coordination.

• Experience in healthcare, insurance, benefits administration, Medicare, COBRA, or customer service settings is preferred.

🏝️ Benefits

• Opportunity to work from home.

• Comprehensive Training & Equipment: We equip you for success with thorough onboarding, continuous development, and all necessary work tools.