Seasonal Associate Relations Advisor

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Act as the main point of contact for associate relations and ethical issues for H&R Block.

• Address concerns related to associate relations, primarily for field associates, by providing counseling to both associates and leaders.

• Mediate and resolve conflicts between associates and leaders.

• Carry out investigations and audits in line with company policies and relevant employment laws at the federal, state, and local levels.

• Suggest appropriate actions and resolutions for associate relations issues.

• Respond to inquiries via telephone, chat, or email.

• Offer guidance and coaching to leaders and associates regarding employment and work-related issues.

• Assess eligibility for accommodations for associates, tax students, or candidates, and participate in the ADA interactive process.

• Deliver outstanding customer service while addressing concerns and advocating for fair employment practices.

• Research and investigate intricate associate relations issues while managing a high volume of cases.

• Record associate relations matters in the case management system.

• Ensure that HR activities align with H&R Block values, regulatory standards, and HR policies.

• Collaborate with AR leadership, P&C Business Partners, and field leaders on elevated issues.

• Assist in resolving concerns and fostering positive relationships with associates and leaders.

⛳️ Requirements

• A Bachelor’s degree in business administration, human resources, or a related discipline is preferred.

• At least five years of experience in progressive HR generalist or consulting roles is preferred.

• In-depth knowledge of federal, state, and local employment laws.

• A minimum of three years of experience in managing reasonable accommodations is preferred.

• Strong skills in customer service, both written and verbal communication, and coaching.

• Capability to work independently and collaboratively with others.

• Robust analytical skills and sound decision-making capabilities.

• Experience in conflict resolution.

• Good judgment and the ability to make independent decisions.

• Ability to assess individuals and manage competing priorities in a fast-paced environment.

• Proficiency in analyzing concerns and suggesting suitable resolutions.

• Experience with Salesforce or other case management systems is preferred.

🏝️ Benefits

• Competitive compensation.

• Comprehensive benefits package.

• Medical and prescription drug coverage available for qualifying associates and eligible dependents.

• H&R Block Retirement Savings Plan (401(k) Plan).

• Employee Assistance Program.

• (Virtual) fitness center programs.

• Associate discount program.

• Business Travel Accident Insurance.

• Associate Tax Preparation benefit.

• Opportunities for continuous learning.

• Support for personal and professional life both in and out of the workplace.