Scrum Master, IT Engineering

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Enhance the effectiveness and impact of two vital IT domains by facilitating agile delivery across Enterprise Tools and Platforms, as well as Operations and Reliability, with a strong focus on advancing AIOps capabilities.

• This position influences the implementation of automation, monitoring, and self-healing solutions at scale, thereby improving system resilience and operational efficiency for internal stakeholders.

• Lead agile ceremonies across various IT teams to promote consistent, high-quality delivery outcomes and ongoing improvement.

• Take ownership of the complete facilitation of backlog health, ensuring that prioritization is in line with impacts driven by automation, monitoring, and AIOps.

• Provide visibility into delivery performance by analyzing metrics such as velocity, cycle time, and predictability, enabling informed, data-driven decisions.

• Guide quarterly planning processes to align team execution with the broader platform and operational strategies.

• Identify and address delivery blockers to facilitate seamless coordination among teams and expedite time to value.

• Contribute to the Scrum Master Center of Excellence by sharing insights and implementing scalable best practices throughout the organization.

• Advocate for the use of AI-assisted delivery tools to streamline workflows, minimize manual overhead, and improve reporting accuracy.

• Collaborate with product owners and engineering leaders to ensure that backlog items are clearly defined, estimated, and aligned with business objectives.

• Oversee release and deployment activities for enterprise platforms, ensuring minimal disruption and high reliability.

• Keep accurate and transparent delivery artifacts within Jira, Confluence, or comparable tools to foster collaboration and accountability.

⛳️ Requirements

• 3+ years of experience as a Scrum Master, managing multiple agile teams simultaneously.

• Strong understanding of Agile and Scrum principles with a proven ability to apply them in intricate IT environments.

• Experience with Agile delivery tools such as Jira and Confluence.

• Demonstrated ability to collaborate with technical stakeholders across IT operations, platform engineering, or enterprise tooling environments.

• Familiarity with AI-assisted tools that enhance delivery, reporting, or workflow automation.

• Excellent organizational, facilitation, and communication skills.

• Bachelor’s degree or equivalent practical experience.

🏝️ Benefits

• Health insurance

• 401(k) matching

• Flexible working hours

• Paid time off

• Remote work options

• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources, and regionally tailored programs for employees and their families.