Help Desk Consultant, 24x7

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Receive, log, categorize, and address technical tickets.

• Provide remote support to users.

• Diagnose infrastructure incidents.

• Resolve issues within N1 and N2 scope.

• Escalate incidents to specialists (N3) when necessary.

• Document all actions taken during support.

• Ensure adherence to established SLAs.

• Basic administration of Windows servers.

• Support for Active Directory.

• Assistance with network shares.

• Monitoring of critical services.

⛳️ Requirements

• Knowledge of Operating Systems (Windows Server - Windows 10/11 - basic Linux).

• Understanding of Networking (TCP/IP - DNS - DHCP - VPN - VLAN - basic Firewall - NAT - basic Routing).

• Familiarity with Virtualization (Hyper-V - VMware).

• Experience with tools (AnyDesk - TeamViewer - Remote Desktop (RDP) - basic PowerShell - Command Prompt - Microsoft Teams - Office 365).

🏝️ Benefits

• Work model: 100% Remote.

• Employment type: PJ or Cooperative (to be discussed).

• Work schedule: Full-time, permanent position.