Enterprise IT Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver Tier 1 and Tier 2 technical support for staff regarding hardware, software, SaaS applications, and collaboration tools.

• Diagnose, troubleshoot, and resolve IT-related challenges.

• Oversee the onboarding and offboarding processes, including account provisioning and access modifications.

• Manage identity and access controls, including SSO, MFA, user accounts, and permissions.

• Set up, deploy, and support macOS and Windows devices via Mobile Device Management (MDM) solutions.

• Record, prioritize, and address support requests through the IT Service Management (ITSM) system.

• Maintain IT assets, software licenses, and operational documentation.

• Work collaboratively with other IT teams to resolve technical challenges and enhance Enterprise IT operations.

⛳️ Requirements

• Over 3 years of experience in IT Support, Enterprise IT, or Systems Administration.

• Proficient in supporting both macOS and Windows environments.

• Knowledgeable in identity and access management (IAM), Single Sign-On (SSO), and Mobile Device Management (MDM).

• Familiarity with cloud-based SaaS applications and ITSM platforms.

• Excellent troubleshooting, communication, organizational, and customer service skills.

• Self-motivated individual with a strong sense of ownership, curiosity, and a commitment to continuous improvement.

🏝️ Benefits

• Hourly pay: $38.00

• Annual Cash Bonus and Equity Options based on role level and experience.

• 100% Remote work opportunity.

• 401(k) plan available.

• Comprehensive Insurance - Health, Dental, and Vision coverage.

• Paid Time Off offered.