School Operations Senior Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a high-achieving customer support organization that provides outstanding technology, products, and operational assistance to virtual school personnel nationwide.

• Supervise a team of customer support representatives.

• Promote service excellence and act as a bridge between School Operations, IT, Product, and various cross-functional teams.

• Guarantee that school staff receive prompt and effective support while enhancing service processes.

• Deliver issue trend reports to executive leadership.

⛳️ Requirements

• A minimum of seven (7) years of experience in customer support, service desk, IT support, operations, or a similar leadership position.

• Strong analytical, problem-solving, and decision-making capabilities.

• Exceptional communication, presentation, and stakeholder management skills.

• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint, Copilot).

• Willingness to travel 15% of the time.

• Ability to pass a required background check.

🏝️ Benefits

• Health benefits.

• Retirement contributions.

• Paid time off.