Scheduling Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage patient calls to ensure proper scheduling.

• Gather patient demographic information necessary for appointment setup.

• Schedule and input appointment times and dates into Athena's computerized system.

• Document filled or canceled appointments.

• Respond to phone inquiries or direct callers to the appropriate staff.

• Carry out additional tasks as assigned.

⛳️ Requirements

• Proven experience in a high-volume call center setting.

• Strong attention to detail and accuracy in data entry.

• Capability to manage calls in a professional, friendly, and enthusiastic manner.

• Outstanding customer service skills.

• Proficient in Microsoft Office Suite, including Word and Excel.

• Minimum of 3 years of relevant experience.

🏝️ Benefits

• 20 days of fixed paid time off annually, in addition to company holidays.

• Generous parental leave policy.

• Monetary incentives and company-wide recognition programs.

• Comprehensive medical, dental, and vision insurance.

• 100% company-paid short- and long-term disability insurance.

• 100% company-paid basic life insurance coverage.

• Access to discounted legal aid services.

• Pet insurance options available.