Scheduling Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Coordinate and assign caregivers to client visits and shifts based on client needs and caregiver availability.

• Maintain and update caregiver schedules in the scheduling software/system.

• Handle scheduling requests, changes, and emergencies promptly and effectively.

• Serve as the main point of contact for caregivers concerning scheduling inquiries and updates.

• Communicate schedule changes and updates to both caregivers and clients.

• Collaborate with the care coordination team to ensure alignment between client care plans and caregiver schedules.

• Monitor caregiver compliance with client care plans and agency policies through schedule adherence.

• Address and resolve scheduling conflicts in conjunction with the senior scheduling coordinator or management.

• Maintain precise documentation of caregiver assignments and client schedules.

• Assist caregivers with scheduling-related inquiries and issues.

• Support clients and families with scheduling concerns and inquiries.

• Foster positive relationships with caregivers and clients through effective communication and support.

• Generate reports on caregiver utilization, overtime, and completion of client visits.

• Maintain records of caregiver schedules, client preferences, and service agreements.

• Assist with documentation for audits, inspections, and regulatory compliance.

• Report directly to the Director of Coordination.

⛳️ Requirements

• Experience in staffing caregivers within a home care setting.

• Strong understanding of scheduling best practices, caregiver-client matching, and workforce coordination.

• Ability to manage high-volume schedules and accommodate last-minute coverage needs.

• Comfortable working in a fast-paced operational environment.

• Effective communication skills with caregivers, clients, and internal stakeholders.

• Ability to balance multiple priorities simultaneously.

• Strong organizational skills and attention to detail.

• Capability to make staffing decisions under tight deadlines.

• Experience with home care operations is highly preferred.

• Familiarity with caregiver scheduling platforms is highly preferred.

• Experience in maintaining continuity of care through effective staffing practices is highly preferred.

• Experience in scheduling and staffing caregivers, CNAs, or HHAs for client assignments.

• Knowledge of caregiver availability management, shift coverage, and client service coordination.

• Experience with scheduling software and workforce management systems.

🏝️ Benefits

• Fully remote work-from-home arrangement.

• Positive, encouraging, and performance-driven culture.

• Opportunities to build rewarding, long-term careers.

• Tremendous opportunities for growth.

• Established organization with an exceptional team.

• Remote-team processes and culture designed to support team member success.