Scheduling Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Arrange appointments with external network specialists for consultations and procedures requested by PACE Primary Care Physicians.

• Prioritize the scheduling of appointments based on Expected By Date and clinical urgency.

• Collaborate on a daily basis with clinical teams to manage participant flow and ensure timely access to care.

• Meet or surpass scheduling productivity standards.

• Accurately record appointment data and updates in Epic.

• Serve as a liaison between participants, caregivers, providers, and external specialist offices to coordinate care and resolve scheduling conflicts.

• Inform participants and families about appointment details.

• Schedule complex medical appointments and manage referrals and specialty care services.

• Obtain and monitor consultation notes and diagnostic testing results.

• Manage clinic-based scheduling workflows and participant care coordination activities.

• Provide front-office clinic support, including participant check-in and appointment management.

• Prepare and coordinate authorizations for specialty referrals and services.

• Document scheduling activities and participant interactions within the EMR.

• Work collaboratively with the Interdisciplinary Team, Transportation Department, Adult Day Health Center, and clinic staff.

• Participate in IDT meetings as necessary.

• Coordinate schedule modifications, transportation adjustments, medically necessary escorts, and coverage requirements.

• Support internal audits, quality reviews, and process improvement initiatives.

• Execute other duties as assigned by the Regional Scheduling Manager.

⛳️ Requirements

• A minimum of 1 year of administrative, clerical, and medical administrative experience, including filing, record keeping, data entry, and customer service.

• At least 1 year of scheduling experience.

• Recent experience in medical scheduling within the past 1–2 years of employment.

• 3–5 years of customer service experience.

• Experience working remotely.

• Familiarity with medical terminology.

• Experience with EMR systems.

• Capability to perform essential duties satisfactorily.

• Preferred: clinic healthcare experience in a geriatrics setting.

• Preferred: experience as a Nursing Assistant in home care, long-term care, daycare, or group home settings.

• Preferred: experience using Epic EMR.

• Florida applicants must complete background screening through the Florida Care Provider Background Screening Clearinghouse.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Short- and long-term disability insurance.

• Life insurance and AD&D coverage.

• Supplemental life insurance.

• Flexible spending accounts.

• 401(k) savings plan with company match.

• Paid time off.

• Company-paid holidays.

• Equal opportunity and affirmative action workplace.

• Diverse and inclusive workplace environment.

• Patient-centered care model.

• Collaborate with talented, respectful, and passionate colleagues.