Scheduling Center Agent

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Collaborate with patients to arrange appointments, serving as the initial point of contact for new patients who wish to book an appointment or inquire about Aspen Dental services.

• Manage incoming calls in a high-volume setting, while sensitively addressing questions and concerns.

• Listen with empathy and apply critical thinking to comprehend patient needs, utilizing trained sales and customer service techniques to schedule appointments.

• Prioritize appointment acceptance and customer care to achieve both individual and call center objectives.

• Perform additional responsibilities as assigned by the Call Center Leadership team.

⛳️ Requirements

• High School Diploma or equivalent is mandatory.

• A minimum of 1 year of customer service experience is essential (retail, call center, or hospitality experience is preferred).

• Experience in handling calls in a high-volume call center environment is highly preferred.

• Strong communication skills, with the ability to articulate clearly and professionally.

• Tech-savvy - Proficient in navigating provided technology efficiently.

• Must possess a Cable/Fiber-connected internet, with the capability to hardwire the internet within 6 feet of the router (no WiFi/cellular/hotspot), and meet a minimum of 100 Mbps download and 10 Mbps upload speeds.

• A quiet, HIPAA-compliant, and private workspace is required.

• Availability for some evening and weekend scheduling is necessary.

• Bilingual candidates fluent in Spanish and English are encouraged to apply.

🏝️ Benefits

• Comprehensive Health, Dental, and Vision insurance options.

• Paid time off.

• 401K plan with a generous company match.

• Eligibility for monthly performance-based bonuses.

• Pay rate increases after 90 and 180 days.