Scheduler – On-Call Assistant

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Evaluate daily and upcoming schedules, updating assignments in client-approved scheduling platforms like WellSky, AxisCare, AlayaCare, SwyftOps, or similar systems.

• Oversee shift coverage to guarantee all visits are assigned, confirmed, and adequately staffed.

• Handle call-offs, cancellations, and last-minute schedule changes in accordance with established protocols.

• Offer open shifts to pre-approved caregivers and confirm the replacements.

• Respond swiftly and professionally to communications via calls, texts, and emails from caregivers, clients, and internal staff.

• Accurately communicate approved schedule adjustments, updates, and instructions.

• Adhere to escalation procedures for staffing shortages, client concerns, safety issues, and urgent operational matters.

• Maintain professionalism and composed communication during time-sensitive or high-pressure situations.

• Document incidents, updates, and resolutions in the designated CRM, tracker, or communication system.

• Generate clear End-of-Shift or End-of-Day reports that address coverage gaps, escalations, and unresolved items.

• Provide caregivers with documented visit specifics, schedules, and client-specific instructions.

• Coordinate after-hours communications, reports, and updates for a seamless daytime handoff.

⛳️ Requirements

• Bachelor’s degree or graduate of a 4-year course.

• Exceptional English communication skills, both written and verbal.

• Strong attention to detail, follow-through, and effective time management.

• Ability to work independently while adhering to structured processes and SOPs.

• Proficient in Google Workspace, Microsoft Office, Slack, and similar tools.

• Willingness to work an 8-hour graveyard shift - PH Time, aligned with U.S. business hours.

• Stable internet connection (Minimum of 100MBPS for Download Speed; Minimum of 50MBPS for Upload speed) and reliable computer equipment (Minimum of Intel Core i5 or equivalent with at least 8GB of RAM) - With backup device.

• Preferred (but not mandatory) experience in administrative support, customer service, healthcare support, or operations.

• Familiarity with EMRs, scheduling tools, or productivity platforms (specific software experience is not guaranteed unless contractually required by the client).

🏝️ Benefits

• Paid training and a structured onboarding process.

• Fully remote work setup, including a company-issued laptop and noise-canceling headset (subject to role and eligibility guidelines).

• HMO health coverage, subject to company eligibility requirements.

• Performance-based annual salary increases.

• Paid Time Off (PTO) to support work-life balance and well-being.

• Retention bonus for long-term team members.

• Referral bonus program.

• Performance bonuses and incentive programs available after reaching 6 months of tenure.