Scheduler

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Respond to incoming calls in a timely manner, delivering exceptional customer service and accurate information regarding clinic services.

• Arrange medical, dental, and behavioral health appointments by evaluating the type of service, provider availability, urgency, and appointment specifics.

• Gather and confirm patient demographic details, identity, insurance, and other necessary information; provide guidance such as fasting or required documentation.

• Oversee scheduling tasks, which include managing referrals, rescheduling due to provider changes, and reaching out to patients based on reports or staff requests.

• Keep a professional and organized workstation while assisting with additional responsibilities as needed.

⛳️ Requirements

• Bilingual

• High School Diploma or GED

• One year of computer experience, including proficiency in Microsoft Word, Excel, and Email

• Familiarity with medical terminology

🏝️ Benefits

• Medical, Dental & Vision Insurance – Affordable plans with options that accommodate your family's needs

• 401(k) with Matching – Invest in your future with assurance

• Generous PTO – Take advantage of time off with paid holidays, emergency leave, and vacation accruals

• Employee Assistance Program (EAP) – Resources for your mental, emotional, and financial well-being

• Career Growth – Opportunities for on-the-job training, certification support, and advancement