Scaled Customer Success Manager

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Take responsibility for the health and retention of a designated customer portfolio, ensuring consistent value delivery and client satisfaction.

• Collaborate across various functions to proactively address issues that impact client and employee experiences.

• Formulate and implement strategies for customer health and retention.

• Keep precise and up-to-date records of customer health, sentiment, and engagement within HubSpot and the platform.

• Identify and eliminate operational obstacles to accelerate time-to-revenue and time-to-value.

⛳️ Requirements

• A minimum of 2 years of experience in Account Management, Customer Support, or Customer Success roles, preferably within a SaaS platform environment.

• Familiarity with global HR, Payroll, or Global Mobility practices.

🏝️ Benefits

• Startup atmosphere. RemoFirst is an emerging startup where your voice matters, allowing you to influence and grow swiftly.

• Build & Scale From Scratch. Experience rapid growth and assist us in forming an outstanding team of global professionals to achieve our ambitious goals.

• Work for a Market Leader. Contribute to a project that serves market-leading companies such as Microsoft, Mastercard, and others as satisfied clients.

• Competitive compensation and perks! Enjoy a strong compensation package, high-quality work equipment, 100% remote work options, and PTO as per local regulations.

• Culture. We emphasize respect, kindness, and the freedom to fail. We appreciate hard yet smart work. Diversity and inclusion are integral to our identity, and as we grow, we welcome your contributions to shape our culture further.