SAP WM Support Consultant

This is a fully remote position, open to applicants in Romania.

📋 Description

• Oversee incidents, service requests, and change requests using the organization's ticket management system.

• Track and resolve support tickets in line with established SLAs and KPIs.

• Conduct issue analysis, investigate root causes, and implement solutions for SAP WM/EWM-related incidents.

• Engage in workshops with business stakeholders to gather requirements and recommend SAP standard solutions.

• Assist with system integration efforts between SAP EWM/WM and SAP MM, SD, PP, and TM.

• Configure and sustain SAP WM/EWM functionalities for inbound, outbound, internal warehouse movements, replenishment, and physical inventory processes.

• Prepare and carry out unit, integration, and user acceptance tests.

• Examine and resolve application issues, defects, and process discrepancies.

• Develop and maintain functional specifications, configuration documentation, process flows, and training materials.

• Collaborate with developers on functional specifications, enhancements, reports, forms, and interface requirements.

• Provide end-user support, facilitate knowledge transfer, and deliver training.

• Contribute to the ongoing enhancement of warehouse and logistics processes.

• Address medium-complexity issues and change requests.

⛳️ Requirements

• Proven experience in SAP Logistics and Supply Chain Management, particularly within SAP S/4HANA environments.

• Strong understanding of warehouse management processes, including inbound, outbound, internal warehouse movements, replenishment, and physical inventory.

• Familiarity with SAP configuration and testing processes, as well as defect analysis and resolution.

• Knowledge of SAP EWM/WM integration with SAP MM, SD, PP, and TM.

• Experience in application support and incident management settings.

• Awareness of SLAs and ticket prioritization procedures.

• Proficiency with ITSM tools like ServiceNow, Jira, SAP Solution Manager, or similar ticketing platforms.

• Experience in analyzing, troubleshooting, and resolving incidents, service requests, and change requests within agreed SLA targets.

• Familiarity with SAP EWM (Extended Warehouse Management).

• Experience in preparing and executing unit tests, integration tests, and user acceptance testing.

• Capability to analyze issues, identify root causes, and propose practical solutions.

• Ability to work independently and escalate complex issues when necessary.

• Proficiency in the German language.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional development and training.

• Collaborative and supportive work environment.

• Flexible working arrangements.