SAP WM Support Consultant

This is a fully remote position, open to applicants in Poland.

📋 Description

• Oversee incidents, service requests, and change requests via the organization's ticket management system.

• Track and resolve support tickets in line with established SLAs and KPIs.

• Conduct issue analysis, root cause investigations, and implement solutions for SAP WM/EWM-related incidents.

• Engage in workshops with business stakeholders to gather requirements and suggest SAP standard solutions.

• Assist in system integration efforts between SAP EWM/WM and SAP MM, SD, PP, and TM.

• Configure and uphold SAP WM/EWM functionalities for inbound, outbound, internal warehouse movements, replenishment, and physical inventory processes.

• Prepare and conduct unit, integration, and user acceptance tests.

• Investigate and rectify application issues, defects, and process discrepancies.

• Develop and maintain functional specifications, configuration documents, process flows, and training resources.

• Collaborate with developers on functional specifications, enhancements, reports, forms, and interface requirements.

• Offer end-user support, knowledge transfer, and training to key users and business teams.

• Contribute to initiatives aimed at continuous improvement of warehouse and logistics processes.

• Resolve medium-complexity issues and change requests.

⛳️ Requirements

• Experience in SAP Logistics and Supply Chain Management along with SAP S/4HANA environments.

• Solid understanding of warehouse management processes, including inbound, outbound, internal warehouse movements, replenishment, and physical inventory.

• Familiarity with SAP configuration and testing activities, along with defect analysis and resolution.

• Knowledge of SAP EWM/WM integration with SAP MM, SD, PP, and TM.

• Experience in application support and incident management settings, including SLAs and ticket prioritization.

• Familiar with ITSM tools such as ServiceNow, Jira, SAP Solution Manager, or similar ticketing platforms.

• Proven experience in analyzing, troubleshooting, and resolving incidents, service requests, and change requests within agreed SLA targets.

• Knowledge of SAP EWM (Extended Warehouse Management).

• Experience in preparing and executing unit tests, integration tests, and user acceptance testing.

• Ability to analyze issues, determine root causes, and suggest practical solutions.

• Proactive, customer-focused, and eager to enhance knowledge of SAP warehouse and logistics processes.

• Capability to work independently and escalate complex issues when necessary.

• Proficiency in the German language.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and training.

• Flexible working hours and a supportive work environment.

• Health and wellness programs.