SAP WM Support Consultant

This is a fully remote position, open to applicants in Hungary.

📋 Description

• Oversee incidents, service requests, and change requests utilizing the ticket management system.

• Track and address support tickets in accordance with established SLAs and KPIs.

• Conduct issue analysis, root cause evaluation, and solution deployment for SAP WM/EWM incidents.

• Engage in workshops with business stakeholders to gather requirements and suggest SAP standard solutions.

• Assist with integration tasks between SAP EWM/WM and modules such as SAP MM, SD, PP, and TM.

• Configure and sustain SAP WM/EWM capabilities for inbound, outbound, internal movements, replenishment, and physical inventory.

• Develop and carry out unit, integration, and user acceptance tests.

• Analyze and resolve application issues, defects, and process discrepancies.

• Generate and maintain functional specifications, configuration documentation, process flows, and training resources.

• Collaborate with developers on enhancements, reports, forms, and interface specifications.

• Offer end-user support, knowledge transfer, and training.

• Discover opportunities to enhance warehouse and logistics processes.

• Address medium-complexity issues and change requests.

⛳️ Requirements

• Proven experience in SAP Logistics and Supply Chain Management.

• Background in SAP S/4HANA environments.

• Solid understanding of warehouse management processes, including inbound, outbound, internal movements, replenishment, and physical inventory.

• Familiarity with SAP configuration and testing processes.

• Knowledge of SAP EWM/WM integration with SAP MM, SD, PP, and TM.

• Experience in application support and incident management settings.

• Understanding of SLAs and ticket prioritization.

• Familiarity with ITSM tools such as ServiceNow, Jira, SAP Solution Manager, or similar platforms.

• Experience in analyzing, troubleshooting, and resolving incidents, service requests, and change requests within established SLA targets.

• Knowledge of SAP EWM (Extended Warehouse Management).

• Experience in preparing and executing unit, integration, and user acceptance tests.

• Ability to analyze issues, determine root causes, and recommend effective solutions.

• Capability to work independently and escalate complex issues as necessary.

• Proficiency in the German language.

🏝️ Benefits

• Full-time employment.

• Remote work from Hungary.

• Dynamic and non-hierarchical work environment.

• Opportunities for knowledge transfer and training.

• Continuous improvement initiatives.