SAP Master Data Analyst – Service Management

This is a fully remote position, open to applicants in Florida.

📋 Description

• Create and execute a comprehensive master data governance framework.

• Establish, document, and enforce master data policies, procedures, and standards.

• Spearhead initiatives aimed at enhancing data quality and addressing data-related challenges.

• Oversee, maintain, and enhance service master data within SAP S/4HANA.

• Set standards for business partners, products, equipment, functional locations, installed bases, serial numbers, contracts, warranties, maintenance plans, and billing plans.

• Examine relationships between customers, assets, products, contracts, warranties, and service organizations.

• Lead or assist in converting service master and transactional data to SAP S/4HANA.

• Define source-to-target mappings, transformation rules, validation criteria, and reconciliation requirements.

• Coordinate extraction, transformation, validation, loading, mock conversions, dress rehearsals, cutover, and post-load validation.

• Manage and verify service requests, notifications, orders, maintenance orders, confirmations, technician assignments, time recordings, parts, goods movements, subcontracting, contracts, warranty claims, billing, invoices, credit memos, and accounting postings.

• Reconcile service execution with inventory, controlling, revenue, cost, billing, and profitability data.

• Identify and utilize standard SAP S/4HANA CDS views for service master and transactional data.

• Assist in creating custom analytical queries and reusable data models.

• Employ released APIs and data models that align with clean-core principles.

• Develop datasets for service operations, asset management, field service, parts usage, contract compliance, billing, conversion, and maintenance.

• Establish data-quality rules, validation controls, reconciliation methods, ownership, and stewardship.

• Facilitate cleansing, remediation, exception reporting, periodic reviews, and corrective-action tracking.

• Develop procedures for creating, modifying, extending, blocking, and retiring service master records.

• Assess and validate data-change requests and manage approvals.

• Maintain work instructions, operating procedures, and maintenance documentation.

• Support mass maintenance activities, testing, reconciliation, post-go-live stabilization, and continuous improvement efforts.

• Collaborate with Service Process Owners, Field Service, Customer Service, Asset Management, Finance, Controlling, Supply Chain, SAP functional teams, data engineers, and analytics groups.

• Translate service requirements into SAP data, conversion, and maintenance specifications.

• Present data quality challenges, conversion outcomes, reconciliation insights, root causes, and recommendations.

• Assist with system upgrades, migrations, and implementations to ensure master data readiness and compliance.

• Diagnose and resolve master data issues within the SAP landscape.

⛳️ Requirements

• Bachelor’s degree in Information Systems, Business Administration, or a related discipline.

• A minimum of five (5) years of experience in SAP master data management.

• Demonstrated experience in the service sector or similar fast-paced, customer-centric environments.

• Expertise in SAP MDG (Master Data Governance), SAP S/4HANA, and associated tools.

• Strong comprehension of master data domains, including customer, vendor, material, and finance data.

• Familiarity with data quality tools and methodologies.

• Exceptional communication, leadership, and stakeholder management abilities.

• Robust analytical and problem-solving skills.

• Capacity to prioritize multiple tasks and achieve results in a dynamic setting.

• Certification in SAP Master Data Governance or related modules is preferred.

• Experience leading data migration projects for SAP implementations is advantageous.

• Knowledge of service industry processes and best practices is preferred.

🏝️ Benefits

• Competitive salary based on qualifications.

• Paid time off plan and holidays.

• 401(k) matching.

• Short-term and long-term disability coverage.

• Medical, dental, and vision plans with various options.

• Life insurance.

• Company-provided laptop.

• Opportunities for professional career development.

• Tuition reimbursement program.