SAP Implementation Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and tailor Boomi processes for client system integrations with Laurel.

• Evaluate deployed Boomi processes alongside clients and ensure the integrity of integration data.

• Assist in the transition between billing systems and orchestrate zero-downtime migration activities.

• Provide immediate support during go-live phases, which may include evening or weekend availability.

• Oversee integration health and react to client-focused system alerts.

• Manage Boomi Atom monitoring, shutdowns, and flow exceptions.

• Resolve data flow issues across Laurel, SAP S/4HANA, ERP, PMS, APIs, and integration layers.

• Conduct root-cause analysis and implement preventive strategies.

• Enhance integration performance by refactoring suboptimal processes.

• Act as Level 2 technical escalation for synchronization challenges.

• Assist Principal Partner Engineers with complex troubleshooting tasks.

• Document issue trends and create knowledge base articles.

• Collaborate with Engineering on code corrections and feature enhancements.

• Maintain internal support and troubleshooting tools.

• Communicate with client IT and technical contacts during escalations and outages.

• Coordinate resolutions with client technical teams and provide updates on incidents.

• Engage in weekly client check-in meetings.

• Take ownership of monitoring and alerting workflows, system migrations, and process enhancements.

⛳️ Requirements

• 3–5 years of technical experience in integration engineering, DevOps, technical support, or a related field.

• Proficient troubleshooting skills for tracking data flow across various systems.

• Practical experience with SAP S/4HANA, ERP integrations, data flows, system dependencies, and troubleshooting.

• Familiarity with REST APIs, SQL queries, and database fundamentals.

• Experience with iPaaS tools such as Boomi, MuleSoft, or equivalent.

• Knowledge of alerting systems, log analysis, and proactive monitoring.

• Ability to articulate technical concepts to non-technical stakeholders and manage incident expectations effectively.

• Capability to respond calmly and systematically to urgent billing matters.

• Experience in SAP S/4HANA technical integration, BTP, REST APIs, and ERP architecture.

• Proficiency in REST API testing and debugging using Postman, curl, or similar tools.

• Understanding of data synchronization patterns and ETL processes.

• Familiarity with ticket/case management systems such as Jira, Linear, ServiceNow, or equivalents.

• Preferred: Experience in legal tech, professional services software, HCM, or time-and-billing systems.

• Preferred: Knowledge of SSO, SAML, OAuth, Microsoft 365 integrations, enterprise SaaS, scripting/automation, and data validation/reconciliation.

• Must possess legal authorization to work in the United States.

• Laurel is unable to provide visa sponsorship or relocation assistance.

🏝️ Benefits

• Equity.

• 401K.

• Bi-annual, in-person company off-sites.

• Comprehensive benefits package.

• Health and wellness programs.

• Paid time off.

• Retirement planning options.

• Inclusive and collaborative team environment.

• Opportunity for professional growth and meaningful impact.