This is a fully remote position, open to applicants in Mexico.

📋 Description

• Deliver operational and technical assistance utilizing a variety of ticketing systems

• Uphold Incident Response Time (IRT) and comply with Service Level Agreements (SLA)

• Spearhead initiatives and mentor team members within logistics and warehouse operations

• Diagnose and address intricate system and operational challenges

• Clarify technical concepts related to SAP EWM and S/4HANA for non-technical business stakeholders

• Enhance extended warehouse and supply chain management workflows

• Collaborate with international teams on comprehensive digital transformation initiatives

⛳️ Requirements

• Over 5 years of practical experience in SAP S/4HANA Private Editions

• More than 2 years of experience in SAP S/4HANA Public Editions with a focus on Extended Warehouse Management (EWM) and Supply Chain Management (SCM)

• Current certification in SAP S/4HANA Public or Private Edition EWM

• Extensive experience in providing support, managing ticketing systems, and achieving Incident Response Time (IRT) and Service Level Agreements (SLA)

• Proven leadership and mentoring capabilities

• Strong resilience, emotional intelligence, and commitment to agile delivery

• In-depth knowledge of the distinctions between coding and engineering

• Proficient in spoken and written English

• Advanced proficiency in Spanish

• Exceptional communication skills with the ability to articulate technical concepts to non-technical stakeholders

• Proactive mindset for identifying and addressing issues, coupled with excellent problem-solving abilities