SAP Basis, Security

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Deliver daily operational assistance for clients' SAP environments

• Oversee and resolve daily operational issues based on tickets and incidents

• Ensure that support operations comply with established SLAs

• Uphold the stability and security of ongoing SAP operations

• Focus on supporting daily client operations instead of concentrating on new implementation projects

⛳️ Requirements

• Demonstrated experience in SAP Basis and SAP Security

• Strong background in operational support, including managing tickets, incidents, and SLAs

• Prior experience in implementation projects and architecture is acceptable, provided there is a strong willingness and capability to conduct daily operations support

• Resilience, emotional intelligence, and an emphasis on agile delivery

• Profound understanding of the distinction between coding and engineering

• Proficient oral English skills

• Proficient Spanish language skills

• Concentration on daily client operations support rather than implementation projects

• Experience in operations support centered on tickets, incidents, and SLAs

🏝️ Benefits

• Flexible remote work arrangement

• Global career opportunities and exposure to high-impact projects

• Involvement in end-to-end digital transformation projects

• Workplace recognized as one of the most sustainable corporations in the world