Sales/Service Representative, Bilingual

This is a fully remote position, open to applicants in Alabama, +34 more states.

📋 Description

• Customer Service & Sales Representatives address customer inquiries by discovering creative solutions to various questions, issues, and concerns.

• Engage with customers through phone, email, chat, and social media to address their questions or issues.

• Effectively manage and de-escalate potential issues with a calm approach.

• Elevate interactions when it is necessary and appropriate to do so.

• Respond to requests for assistance and/or facilitate payment processing as needed.

• Log all call-related information for auditing and reporting purposes.

• Provide insights on call-related issues.

• Achieve sales targets as outlined.

⛳️ Requirements

• High School Diploma or equivalent qualification.

• At least 6 months of experience in customer service.

• Candidates must be at least 18 years of age.

• Ability to type a minimum of 25 words per minute.

• Proficient with desktop computer systems and possess general knowledge of Windows-based platforms.

• Experience in customer service and/or sales is preferred.

• A college degree is preferred but not mandatory.

🏝️ Benefits

• TP provides benefits to you and your family.

• Eligible team members can access our comprehensive health benefits, which may include medical, vision, and dental coverage.

• We prioritize the mental health and well-being of our team members by offering resources such as Employment Assistance Programs, health and personal time off (HPT), and leave programs for those who qualify.

• We provide benefits and resources to support our team members and their families in planning for their financial future.

• This includes competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and discounts with retailers.