Salesforce – Systems Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Configure Salesforce objects, flows, validation rules, permission sets, and page layouts for the sales, partnership, and customer success teams.

• Collaborate with Salesforce administrators across departments regarding the shared platform roadmap, release schedule, and technical debt backlog.

• Test seasonal releases, managed package upgrades, and sandbox refreshes.

• Maintain integrations between Salesforce and ERP, marketing automation, and billing systems.

• Oversee internal applications and agents developed with Claude Code from deployment until retirement.

• Manage the skills, prompts, and connectors that support internal applications and agents.

• Establish and audit AI access rules while monitoring usage, costs, and output quality.

• Create reports and dashboards that provide sales, partnership, customer success, and finance teams with a unified pipeline view.

• Train users and publish self-service documentation.

• Keep system runbooks up to date.

• Report directly to the SVP of Enterprise Sales, Partnership, and Revenue Operations.

• Travel up to 10% for team on-site meetings and selected company events.

⛳️ Requirements

• A minimum of 3 years of experience administering Salesforce in a business-critical production setting.

• Salesforce Administrator certification, or equivalent practical experience.

• Proficient understanding of flows, permission architecture, data models, and sandbox release management.

• Hands-on experience in building or managing applications using an agentic AI development tool.

• Direct experience with Claude Code is highly preferred.

• Proven ability to translate broad business requests into well-defined, documented technical tasks.

• Strong skills in cross-functional collaboration with sales, finance, and customer success teams.

• Excellent written communication skills for both technical and non-technical audiences.

• Bachelor's degree in information systems, business, or a related field, or equivalent experience.

• Ability to work remotely from a US-based location, ensuring reliable connectivity and a professional workspace.

• Advanced Salesforce certification, such as Advanced Administrator or Platform App Builder, is a plus.

• Experience in a SaaS or workforce management company.

• Familiarity with Model Context Protocol connectors and agent permission design.

• Experience in integrating Salesforce with ERP or billing platforms.

• Ability to sit for prolonged periods while working at a desk and on a computer.

• Must be able to lift up to 15 pounds occasionally.

🏝️ Benefits

• 20 Days of PTO (Paid Time Off).

• 13 days of company-wide holidays.

• 8 hours allocated for volunteering and making a community impact.

• Comprehensive health, dental, and vision benefits.

• 401K plan.

• Employee Choice Pre-Tax Benefit.

• Remote work arrangement.

• Travel up to 10% for team on-site meetings and selected company events.