Salesforce Solutions Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the end-to-end delivery of Salesforce enhancements, overseeing timelines, priorities, dependencies, and communication with stakeholders.

• Collaborate across departments including Sales, Marketing, Product, Operations, and IT to comprehend workflows, gather requirements, and convert needs into user stories, acceptance criteria, and solution designs that adhere to Salesforce best practices.

• Promote continuous improvement by identifying recurring issues and inefficiencies in workflows, and suggest automation and system enhancements.

• Provide Salesforce Configuration & Engineering Support by designing, configuring, and maintaining Salesforce solutions (objects, fields, relationships, flows, Lightning pages, reports, dashboards), while ensuring robust security, data quality, and access controls.

• Oversee platform health and integrations to resolve automation failures, data issues, and defects reported by users.

• Keep technical and support documentation up to date.

• Lead QA and UAT planning and execution for Salesforce enhancements, collaborating with IT and business stakeholders to validate solutions, manage defect triage and resolution, and secure business sign-off prior to production releases.

• Create and maintain UAT artifacts, training materials, release notes, and end-user documentation.

• Act as the point of contact for post-deployment support and troubleshooting, ensuring prompt issue resolution, feature adoption, system stability, and ongoing data integrity.

⛳️ Requirements

• A Bachelor’s degree in Information Systems, Business, or a related field, along with 3+ years of experience with Salesforce as an Administrator or Consultant, or an equivalent combination of education and experience.

• Salesforce Administrator certification is required; additional certifications such as Salesforce Business Analyst and/or Sales Cloud Consultant are highly preferred.

• In-depth knowledge of Sales Cloud, Service Cloud with Omni-Channel, Lightning Experience, Flows, and complex reporting and dashboards; familiarity with LWCs, Apex, SOQL, and triggers is preferred.

• Understanding of CI/CD tools, release pipelines, and best practices in source control (i.e., Azure DevOps, Gearset, Git).

• Proven experience in requirements gathering, process mapping, user story development, QA, UAT execution, and user training.

• Experience in Agile environments; a Certified Scrum Master is preferred.

• Demonstrated ownership of projects with a strong follow-through and accountability.

• Experience in healthcare or growth-oriented organizations.

• Exceptional problem-solving and analytical skills, with a focus on root-cause analysis.

• Strong verbal and written communication abilities, capable of collaborating effectively and building relationships across technical and business teams.

• Highly organized and detail-oriented; excels in managing multiple priorities simultaneously with a strong commitment to quality delivery.

• Capable of working independently in fast-paced and dynamic environments.

• Adheres to the Agile philosophy and maintains adaptability in changing circumstances.

• Utilizes AI tools to innovate, enhance productivity, improve solution quality, and speed up delivery in areas such as analysis, configuration, testing, and documentation.

🏝️ Benefits

• Comprehensive Health & Wellness Benefits: Choice of 2 medical plans, 2 dental plans, and vision coverage, unlimited free mental health benefits and EAP resources, Rewards for challenges and healthy lifestyle activities.

• Family Friendly & Reproductive Health Benefits: Benefits for family-building and hormonal health, along with paid parental leave.

• Time-Based Benefits: Generous PTO or FTO, Paid Holidays + A Day for What Matters.

• Financial Support: Company-paid Basic Life and Disability insurance, Supplemental Life, Spending Accounts, 401(k) with employer match and graded vesting.

• Continuing Medical Education (CME) to maintain and enhance the knowledge, skills, and expertise of our health center teammates, as applicable.