Salesforce Service Cloud Developer

This is a fully remote position, open to applicants in United States.

📋 Description

• Configure and tailor Salesforce Service Cloud to enhance customer service workflows and processes.

• Work closely with stakeholders to collect requirements and convert them into technical solutions within Salesforce Service Cloud.

• Implement and maintain features of Service Cloud, such as case management, knowledge base, entitlements, and service contracts.

• Develop and oversee Salesforce Service Cloud reports and dashboards to track customer support metrics and KPIs.

• Educate customer support team members on the functionalities and best practices of Salesforce Service Cloud.

• Provide continuous support and troubleshooting for any issues related to Salesforce Service Cloud.

• Remain informed about updates, releases, and best practices for Salesforce Service Cloud to optimize the instance continually.

• Collaborate with customer support, IT, and operations teams to ensure Salesforce Service Cloud aligns with business goals.

• Assist in integrating Salesforce Service Cloud with other business systems as required.

⛳️ Requirements

• A bachelor’s degree in Business Administration, Computer Science, Information Systems, or a related discipline.

• 2-6 years of experience with Salesforce Service Cloud, encompassing configuration, customization, and administration.

• Salesforce Administrator certification is mandatory.

• Possession of Salesforce Service Cloud Consultant certification is advantageous.

• Solid understanding of Salesforce Service Cloud functionalities, including case management, knowledge management, and entitlements.

• Proficient in Salesforce declarative tools, such as Process Builder, Flow, and Workflow Rules.

• Experience with Salesforce Lightning Experience is preferred.

• Excellent communication skills, capable of conveying technical concepts to non-technical stakeholders effectively.

• Strong analytical and problem-solving abilities, with a proactive stance on identifying and resolving issues.

• Capacity to work both independently and collaboratively in a dynamic environment.

🏝️ Benefits

• Opportunity for professional development and continuous learning.

• Collaborative and innovative work environment.

• Competitive salary and benefits package.