Salesforce QA – ServiceCloud Voice, Amazon Connect

This is a fully remote position, open to applicants in Arizona, +27 more states.

📋 Description

• Design, develop, implement, and uphold testing strategies and plans for Salesforce Service Cloud Voice, Service Cloud, and Experience Cloud projects.

• Conduct testing for Contact Center and Salesforce voice solutions utilizing Amazon Connect.

• Execute functional, regression, integration, system, user acceptance testing (UAT), and end-to-end testing.

• Assess Salesforce configurations, Flows, Lightning components, Apex, APIs, security models, and custom enhancements.

• Work collaboratively with business analysts, developers, architects, and project teams on requirements, acceptance criteria, and business processes.

• Create and sustain automated testing frameworks and regression suites employing Copado and other relevant Salesforce testing tools.

• Engage in Agile ceremonies, release readiness, continuous integration/continuous deployment (CI/CD) validation, and release management.

• Identify, document, prioritize, and track defects until resolution; assist in root cause analysis and remediation efforts.

• Verify data integrity, migration accuracy, platform functionality, security, governance, accessibility, and compliance with regulations.

• Take part in client-facing testing reviews and facilitate UAT coordination.

• Maintain quality assurance documentation, including test cases, scripts, traceability matrices, defect logs, and release validation reports.

• Contribute to the ongoing enhancement of QA processes, automation frameworks, and Agile delivery methods.

⛳️ Requirements

• At least 5 years of experience in Salesforce QA, Quality Engineering, or testing roles within enterprise settings.

• Demonstrated experience in supporting Contact Center, Service Cloud Voice, and Amazon Connect Salesforce implementations.

• Extensive background in creating and executing automated test scripts with test automation tools.

• Practical experience in testing Service Cloud Voice, Service Cloud, Experience Cloud, Lightning Experience, Salesforce Flows, and declarative automation.

• Strong comprehension of Amazon Connect.

• In-depth understanding of Salesforce platform functionalities, security models, user roles, profiles, and sharing architecture.

• Experience with functional, regression, integration, User Acceptance, end-to-end, and API testing.

• Proficiency in using Copado for Salesforce DevOps, automated testing, and release validation.

• Experience in validating integrations that involve APIs, web services, middleware, and external systems.

• Knowledge of Agile/Scrum software delivery methodologies and release processes.

• Strong analytical and troubleshooting skills with a keen attention to detail and process discipline.

• Capability to collaborate with both technical and non-technical stakeholders in client-facing settings.

• Excellent written and verbal communication skills, with the ability to document defects, testing outcomes, and validation results.

• Candidates must reside in AR, AZ, CA, CO, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, MA, MD, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, TN, TX, VA, WI, or Washington, DC.

• Must be authorized to work for any employer in the U.S.; employment visa sponsorship is not available.

🏝️ Benefits

• Discretionary bonuses, commissions, or other incentive programs.

• Comprehensive benefits package including medical, dental, vision, and 401(k).

• Paid time off.

• Remote work arrangement.

• Reasonable accommodations for individuals with disabilities.