Salesforce Platform Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a principal owner and steward of the Salesforce platform, ensuring it is scalable, dependable, and aligned with business requirements.

• Oversee and enhance Salesforce administration, which includes user access, security, permissions, flows, validation rules, reporting, dashboards, and maintaining data integrity.

• Collaborate with stakeholders from various business functions to gather requirements, identify opportunities, and create solutions that enhance business processes.

• Convert business needs into scalable Salesforce configurations and improvements.

• Support platform governance, data quality initiatives, and ongoing optimization efforts.

• Work with Marketing, Business Development, Operations, and leadership teams to understand priorities and develop a strategic Salesforce roadmap.

• Assist in evaluating new Salesforce features and recommend solutions that enhance efficiency and business results.

• Prioritize and coordinate enhancements across multiple stakeholder groups and competing business demands.

• Clearly communicate technical concepts to non-technical audiences, including leadership teams.

• Configure, develop, and support Salesforce solutions that deliver business value.

• Aid in integrations between Salesforce and other enterprise systems.

• Troubleshoot complex platform, process, and data challenges.

• Support Salesforce Marketing Cloud initiatives, which include automation, campaigns, journeys, integrations, and data management.

• Engage in the continuous expansion and enhancement of Salesforce capabilities throughout the organization.

⛳️ Requirements

• Over 5 years of practical experience in Salesforce Administration within complex business environments.

• Proficient in supporting Salesforce CRM environments such as Sales Cloud, Service Cloud, Healthcare Cloud, or comparable Salesforce platforms.

• Proven expertise in: Flow Builder, Validation Rules, Security & Permissions, Reporting & Dashboards, as well as Data Governance & Data Quality.

• Experience in supporting or collaborating with Marketing teams using Salesforce Marketing Cloud.

• Background in developing, enhancing, or implementing Salesforce solutions for sales, marketing, business development, or customer-facing teams.

• Familiarity with Salesforce development, integrations, APIs, custom development, and resolving technical issues.

• Capability to convert business requirements into scalable Salesforce solutions.

• Experience working directly with various stakeholder groups and business leaders.

• Excellent communication and relationship-building skills, with the ability to articulate technical concepts in business terms.

• Experience functioning in a fast-paced, matrixed environment with competing priorities.

🏝️ Benefits

• Health insurance

• Retirement plans

• Paid time off

• Flexible work arrangements

• Professional development