📋 Description

• Oversee incidents, problems, business support, development, enhancements, and configurations for the client's Salesforce Marketing Cloud and Data 360 (Data Cloud) solutions.

• Ensure the monitoring, integrity, and availability of systems that facilitate operations.

• Maintain compliance with ITIL best practices in incident and problem management.

• Implement, manage, and sustain provisioning, configuration, and automation processes.

• Analyze application-related issues.

• Create solutions and improvements (both corrective and evolutionary maintenance).

⛳️ Requirements

• A minimum of 2 to 3 years of demonstrated experience in 1st and 2nd line application support roles, customer-focused, specifically in Salesforce Marketing Cloud.

• Marketing Cloud Email Specialist or Marketing Cloud Consultant certification is preferred.

• Familiarity with Salesforce Data 360 (Data Cloud).

• Certification as a Data 360 (Data Cloud) Consultant is preferred.