Salesforce Implementation Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with both new and existing clients to implement and enhance improveit 360 software solutions.

• Utilize business analysis and communication abilities to identify precise customer use-case requirements and suggest solution alternatives.

• Independently provide consulting, onboarding support, training, and various consulting services.

• Offer outbound call support and conduct onsite visits, providing guidance on industry best practices related to improveit 360 software.

• Co-plan, manage, and execute the configuration and delivery of improveit 360 software in partnership with customers.

• Work alongside Project and Relationship Managers to address customer concerns, requirements, proposed solutions, and project progress.

• Analyze customer utilization of improveit 360 and recommend enhancements to business processes.

• Document customer product features, issues, enhancements, and services accurately.

• Maintain a comprehensive understanding of improveit 360 products, services, internal processes, and industry best practices.

• Conduct diagnostics and troubleshooting for improveit 360 software.

• Collaborate with customers and internal teams to resolve system-related issues.

• Provide additional online or onsite training as required.

• Identify, minimize, or eliminate unnecessary risks for customers, partners, staff, and the organization.

⛳️ Requirements

• A minimum of 2 years in customer service or account management; experience in implementation is preferred.

• Proficient in Salesforce administration, including the creation of standard and custom objects and fields, email templates, workflows, etc.

• At least 6 months of experience in a Salesforce.com administrator (or similar) role.

• Excellent oral and written presentation skills.

• Proven time management capabilities.

• Ability to adapt to working independently or collaboratively in team settings as needed.

• Demonstrated capability to learn technical concepts and convey them to the appropriate audience.

• Self-motivated, organized, and detail-oriented with a focus on delivering high-quality work on time.

• Strong collaboration skills; able to work effectively with teams of individuals with varying skill levels.

• Willingness to travel (subject to safety considerations).

• Must be eligible to work without sponsorship.

• A Bachelor’s degree in technology or a related field is preferred.

• Salesforce admin certification is a plus.

• Experience in data analytics and reporting is desirable.

• Background in B2C, SaaS, or SMB markets is preferred.

• Proven track record in designing, building, and optimizing features for SaaS products is beneficial.

• Familiarity with the home improvement industry or similar sectors is advantageous.

🏝️ Benefits

• Flexibility to work in the manner you choose within your country of employment – whether in-office, remotely, or in a hybrid model.

• Ongoing investment in your professional growth and development.

• Immediate access to a comprehensive health and wellness benefits package from Day 1, including an annual wellness stipend.

• 401k plan with up to a 4% match and immediate vesting.

• Flexible and generous paid time off (FTO) policy.

• Employee Stock Purchase Program.