Salesforce Implementation Consultant

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Collaborate with both new and existing clients to implement improveit 360 software solutions and enhance operational effectiveness.

• Leverage business analysis and communication skills to identify detailed customer use-case requirements and propose suitable solution options.

• Provide consulting, onboarding support, training, and additional consulting services independently.

• Offer outbound call support and conduct on-site visits, providing guidance on industry best practices concerning improveit 360 software.

• Co-plan, manage, and execute the configuration and delivery of improveit 360 software in alignment with customer needs and goals.

• Work alongside Project and Relationship Managers to address customer concerns, requirements, proposed solutions, and project updates.

• Follow established practices to meet or surpass customer expectations.

• Assess customer utilization of improveit 360 and suggest improvements to business processes.

• Document customer product features, issues, upcoming enhancements, and service details.

• Maintain a comprehensive understanding of improveit 360 products, services, internal procedures, and industry best practices.

• Conduct diagnostics and troubleshooting for improveit 360 software, working with customers and internal teams to resolve system issues.

• Provide additional online or onsite training as required.

• Collaborate to identify, mitigate, or eliminate unnecessary risks for customers, partners, staff, or the organization.

⛳️ Requirements

• Minimum of 2 years in customer service or account management; implementation experience is a plus.

• Proficient in Salesforce administration, including the creation of standard and custom objects and fields, email templates, workflows, etc.

• At least 6 months of experience in a Salesforce.com administrator (or similar) role.

• Excellent oral and written presentation abilities.

• Proven time management capabilities.

• Ability to adapt and work independently or as part of a team as needed.

• Demonstrated capacity to learn technical concepts and effectively communicate them to the appropriate audience.

• Self-motivated, organized, and detail-oriented with a focus on high-quality, timely work.

• Strong collaboration skills; capable of working with diverse teams of varying skill levels.

• Willingness to travel as safety permits.

• Must be eligible to work without sponsorship.

• Bachelor's degree in technology or a related field (preferred background).

• Salesforce admin certification (preferred background).

• Experience with data analytics & reporting (preferred background).

• Background in B2C, SAAS, or the SMB market (preferred background).

• Proven experience in designing, building, and optimizing features for SaaS products (preferred background).

• Knowledge of the home improvement industry or similar sectors (preferred background).

🏝️ Benefits

• Flexibility to work in a manner that suits you best within your country of employment – in-office, remote, or hybrid.

• Ongoing investment in your professional development.

• Immediate access to a comprehensive health and wellness benefits package, including an annual wellness stipend.

• 401k plan with up to a 4% match and immediate vesting.

• Flexible and generous (FTO) time-off policy.

• Employee Stock Purchase Program.