Salesforce Functional Analyst

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Evaluate business and user requirements within a federal program framework and document comprehensive functional specifications.

• Work collaboratively with government stakeholders to establish system scope, objectives, and business processes that are in line with mission requirements.

• Perform research, fact-finding, and data analysis to aid in solution design and program goals.

• Lead requirements gathering sessions, stakeholder interviews, and working groups with federal clients.

• Convert business requirements into functional specifications for Salesforce configuration and development teams.

• Facilitate Agile or hybrid project delivery, including backlog management, sprint planning, and user story creation.

• Ensure that solutions comply with federal standards (e.g., NIST, FedRAMP, security, and privacy regulations).

• Contribute to the creation of end-user documentation, standard operating procedures (SOPs), and training materials.

• Provide end-user training and post-deployment support to federal users.

• Serve as a subject matter expert in Salesforce functionality and business process enhancement.

• Investigate system issues and propose compliant, scalable solutions.

• Assist in the preparation of project deliverables, reports, and necessary contract documentation.

• Collaborate with cross-functional teams, including security, infrastructure, and development, to ensure successful project outcomes.

⛳️ Requirements

• Must be a US Citizen and able to successfully complete a federal background check.

• Bachelor’s degree in Computer Science, Information Systems, Software Engineering, or a related discipline.

• At least 5 years of experience in a Functional Analyst, Business Analyst, or comparable role.

• Practical experience in supporting Salesforce implementations or enhancements.

• Familiarity with working on federal government contracts or within regulated environments.

• Strong grasp of requirements gathering, business process analysis, and documentation methodologies.

• Experience in supporting system testing, including UAT coordination and defect management.

• Knowledge of federal compliance frameworks such as NIST 800-53, FedRAMP, or similar standards.

• Excellent analytical, problem-solving, and critical-thinking abilities.

• Strong communication skills with the capability to engage effectively with government stakeholders.

🏝️ Benefits

• Flexible Work Hours: Life doesn’t always adhere to a 9-to-5 schedule. We offer flexibility to assist you in effectively managing your work-life balance.

• Remote Work: Niyam IT recognizes the importance of flexibility. We provide remote work options.

• Career Growth: Niyam IT is not just a job; it’s a career path. We create a supportive atmosphere for your professional development and offer fully funded training and advancement opportunities within the company.

• Great People: Our team embodies who Niyam IT is within the industry and community.

• Great Environment: Niyam IT promotes an excellent environment where innovation, collaboration, and personal growth flourish.

• Diversity & Inclusion: We value the strength of diverse viewpoints. Your unique ideas are embraced and celebrated every day at Niyam IT.