Salesforce Engagement Lead – Project Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary lead on client projects, facilitating engagement with client stakeholders to ensure successful execution and delivery.

• Create and implement project management methodologies, standards, and processes to improve project efficiency and effectiveness.

• Collaborate closely with delivery team leads and senior management to maintain high levels of client satisfaction.

• Align with and advocate for TruSummit’s Delivery Process framework within the PM team.

• Offer expert guidance and support to project managers during planning, execution, and monitoring phases.

• Identify, evaluate, and mitigate project risks, addressing escalated issues to reduce disruptions.

• Work with leadership to ensure project activities align with TruSummit's strategic goals and objectives.

• Establish and monitor project KPIs, providing regular reports and updates to leadership.

• Lead and mentor project managers through advice, training, and performance feedback.

• Conduct resource planning and allocation in collaboration with resourcing managers.

• Build relationships with internal and external stakeholders while managing their expectations.

• Serve as an escalation point for project resources and stakeholders.

⛳️ Requirements

• Bachelor's or Master's degree in a relevant field, such as Business Administration, Computer Science, or Project Management.

• Over 3 years of experience leading enterprise software implementation projects or overseeing a team of project managers.

• More than 3 years of relevant industry experience in Professional Services Project Management.

• Strong leadership skills with the ability to drive project success and manage teams through change.

• Proven project management experience with Salesforce implementations or similar CRM systems.

• Capability to gain the trust of sponsors and key stakeholders, establish direction and approach, resolve conflicts, deliver difficult messages, and execute with limited information and ambiguity.

• General understanding of Salesforce platform capabilities, features, and best practices.

• Proficiency in Microsoft Office 365 products, particularly Microsoft Excel and PowerPoint.

• Excellent customer-facing skills, professional demeanor, and entrepreneurial spirit.

• Knowledge and experience with formal delivery methodologies, including Agile, SCRUM, and Waterfall.

• Strong written and verbal communication abilities.

• Self-motivated, self-directed, highly organized, and detail-oriented.

• Ability to prioritize tasks, manage multiple assignments, and handle ambiguity.

• Willingness to travel up to 30%.

• Must have authorization to work in the United States.

🏝️ Benefits

• Medical, Dental, and Vision insurance.

• Flexible schedule.

• Unlimited Paid time off.

• Employer-Matching 401k Retirement Plan.

• Funding for each employee’s professional development.

• Reimbursement for health club memberships & internet/phone expenses.

• Competitive salary, reviewed annually.

• Performance bonus.

• Flexible working schedule.

• Funding for each employee's professional development (Salesforce Certification, PMP, etc.).

• Certification exam bonus.

• Life and disability insurance.

• Company Laptop.

• Charity & Volunteer Days.

• Team celebrations and a presidents club for all employees!