This is a fully remote position, open to applicants in Peru.

📋 Description

• Develop, configure, and sustain functionality across Sales Cloud, Service Cloud, and Experience Cloud.

• Assess business needs and identify the best solutions using declarative tools compared to custom coding.

• Design, construct, and support Apex code, Lightning Web Components, as well as custom workflows and automations.

• Create, maintain, and troubleshoot Salesforce integrations with external platforms, APIs, and third-party applications.

• Review, reconstruct, and test integrations and automations during the transition from Talkdesk to Genesys.

• Assist with Experience Cloud portal initiatives and enhancements to user experience.

• Convert complex business requirements into technical tasks.

• Oversee ticket lifecycles and manage technical documentation in Jira.

• Ensure the daily operations of mission-critical platforms and integrations run smoothly.

⛳️ Requirements

• 3–5+ years of practical experience in balancing Salesforce development and administration.

• Proficient in Apex coding and Lightning Web Components (LWC).

• Extensive knowledge of declarative automation tools, such as Flows and Process Builder.

• Hands-on experience with Experience Cloud (formerly known as Community Cloud).

• Experience in integrating Salesforce with external platforms, APIs, and middleware.

• Capability to discern when to apply standard configuration versus custom development.

• Ability to work independently within a geographically dispersed team.

• Experience in documenting solutions and managing technical workflows via Jira.

• Previous experience with CTI/telephony platforms, Marketing Cloud, Zapier, HiTouch, or integrated messaging tools is preferred.

🏝️ Benefits

• 100% Remote Work

• Highly Competitive USD Pay

• Paid Time Off

• Work with Autonomy

• Collaborate with Top American Companies

• Participate in Engagement activities

• Maintain Work-life balance

• Collaborate with a diverse global network

• Access to experienced senior talent and skilled professionals