Salesforce Data Analyst

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Utilize expertise in Sales Cloud, Revenue Cloud, and Service Cloud to assess accounts, contacts, opportunities, and other essential business data entities and processes.

• Convert business requirements and data quality issues into insightful analyses, reports, dashboards, and actionable recommendations.

• Create queries and analytical datasets employing Salesforce reporting, querying, and analytical tools.

• Examine Salesforce data to detect inaccuracies, incompleteness, duplication, inconsistencies, or outdated records.

• Track data quality metrics and trends across Sales Cloud, Revenue Cloud, and Service Cloud.

• Generate and sustain periodic data quality reports, dashboards, and scorecards.

• Explore data anomalies and exceptions, assessing their potential impact on business operations.

• Conduct root-cause analysis of data entry issues, process deficiencies, system configuration problems, integration challenges, and other factors contributing to data quality deterioration.

• Collaborate with Salesforce Data Stewards to confirm issues, prioritize remediation efforts, and monitor resolutions.

• Identify developing data quality risks before they significantly impact business operations or reporting.

• Execute data profiling and analysis to aid data quality initiatives, audits, and remediation projects.

• Establish and uphold data quality metrics and thresholds in collaboration with the Data Quality Manager.

• Reconcile Salesforce data with other systems upon identifying discrepancies.

• Evaluate downstream effects on reporting, forecasting, customer management, revenue operations, and service processes.

• Assist in analyzing historical data and trends to pinpoint recurring or systemic data quality issues.

⛳️ Requirements

• Bachelor’s degree in Data Analytics, Business Analytics, Information Systems, Computer Science, Business, or a related field, or equivalent professional experience.

• 2–5 years of experience in Salesforce data analysis, business analysis, CRM analytics, and data quality.

• Experience in developing reports, dashboards, and recurring analytical outputs.

• Proven proficiency with Salesforce SOQL, SQL, and Excel.

• Strong problem-solving capabilities and root-cause analysis skills.

• Excellent written and verbal communication abilities.

• Capability to convey data and analytical findings to both technical and non-technical audiences.

• High attention to detail and a strong commitment to data accuracy.

• Ability to juggle multiple priorities and work effectively within a cross-functional environment.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Flexible work hours and remote work options.

• Opportunities for professional development and training.

• Supportive and collaborative work environment.