Salesforce Data Analyst

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Utilize expertise in Sales Cloud, Revenue Cloud, and Service Cloud to assess data related to accounts, contacts, opportunities, and other essential business data entities and processes.

• Convert business needs and data-quality issues into insightful analyses, reports, dashboards, and actionable recommendations.

• Create queries and analytical datasets using the relevant Salesforce reporting, querying, and analytical tools.

• Examine Salesforce data to detect inaccuracies, incompleteness, duplicates, inconsistencies, or outdated records.

• Track data-quality metrics and trends across Sales Cloud, Revenue Cloud, and Service Cloud.

• Produce and maintain routine data-quality reports, dashboards, and scorecards.

• Investigate data anomalies and exceptions to assess their potential business impact.

• Conduct root-cause analysis to differentiate between data-entry errors, process shortcomings, system configuration issues, integration challenges, and other factors contributing to data-quality deterioration.

• Collaborate with Salesforce Data Stewards to confirm issues, prioritize remediation efforts, and monitor resolutions.

• Proactively identify emerging data-quality risks before they significantly impact business operations or reporting.

• Perform data profiling and analysis to support data-quality initiatives, audits, and remediation projects.

• Establish and uphold data-quality metrics and thresholds in conjunction with the Data Quality Manager.

• Reconcile Salesforce data with other systems upon identifying discrepancies.

• Evaluate the downstream effects of Salesforce data-quality issues on reporting, forecasting, customer management, revenue operations, and service processes.

• Assist in analyzing historical data and trends to uncover recurring or systemic data-quality challenges.

⛳️ Requirements

• Bachelor's degree in Data Analytics, Business Analytics, Information Systems, Computer Science, Business, or a related discipline, or equivalent professional experience.

• 2–5 years of experience in Salesforce data analysis, business analysis, CRM analytics, and data quality.

• Proven experience in developing reports, dashboards, and regular analytical outputs.

• Strong proficiency in Salesforce SOQL, SQL, and Excel.

• Excellent problem-solving abilities and root-cause analysis skills.

• Exceptional written and verbal communication skills.

• Capability to convey data and analytical insights to both technical and non-technical audiences.

• Keen attention to detail and a strong commitment to data accuracy.

• Ability to prioritize multiple tasks and function effectively in a cross-functional setting.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Retirement savings plan with company match.

• Opportunities for professional development and career advancement.

• Flexible work hours and remote work options.

• Generous paid time off and holiday schedule.