Salesforce Consultant – Sales/Service Cloud

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate sessions to gather requirements from business stakeholders.

• Convert business processes into scalable solutions within Salesforce.

• Configure features in Sales Cloud and Service Cloud, including objects, flows, validation rules, and automation.

• Design security frameworks, encompassing roles, profiles, and permission sets.

• Develop reports and dashboards for enhanced visibility at the executive level.

• Assist with data migration, cleansing, and integration projects.

• Oversee UAT coordination and provide user training.

• Maintain platform governance and adhere to documentation standards.

• Collaborate with developers and integration teams for the implementation of custom solutions.

⛳️ Requirements

• Minimum of 4 years of experience in Salesforce consulting or business systems.

• Practical experience in implementing Sales Cloud and/or Service Cloud.

• Proficient in gathering requirements and documenting processes.

• Skilled in configuring Salesforce Flows and declarative automation.

• Experienced in designing reports and dashboards.

• Familiarity with data modeling in Salesforce.

• Background in supporting UAT and managing change processes.

• Excellent communication and stakeholder management abilities.

• Preferred Salesforce certifications include Administrator, Sales Cloud Consultant, and Service Cloud Consultant.

• Experience with integrations, specifically REST/SOAP and middleware platforms.

• Proven experience in multi-department or enterprise settings.

• Knowledge of CPQ or other Salesforce clouds is a plus.

• Understanding of release management and governance frameworks.

🏝️ Benefits

• Options for remote work.