Salesforce Administrator

This is a fully remote position, open to applicants in Alabama, +31 more states.

📋 Description

• Ensure the consistent functionality of Customer Relationship Management systems.

• Coordinate upgrades and enhancements to Salesforce.

• Oversee the availability and performance of both production and pre-production environments.

• Provide technology consulting while managing solution design, system enhancements, and bug fixes.

• Install and test patch upgrades and configuration changes for Salesforce.

• Manage the integrity of Salesforce data, including imports/exports, data security, and data quality standards.

• Maintain comprehensive documentation of Salesforce processes, procedures, and configurations.

• Ensure the health and performance of applications and infrastructure.

• Maintain backup and restoration services.

• Collaborate with development and operations teams to troubleshoot technical issues.

• Implement security best practices and ensure adherence to industry standards.

• Support staff and administration with Salesforce-related system solutions.

• Provide user support, troubleshoot problems, and propose solutions.

• Set up Salesforce accounts and manage user permissions.

• Review vendor release notes for potential risks and opportunities.

• Maintain synchronized, refreshed, secured, encrypted, and masked lower environments.

• Participate in on-call support for Salesforce-related systems.

• Configure and customize Salesforce, including custom objects, fields, workflows, Process Builder, and validation rules.

• Design and implement workflow automation, approval processes, and escalation procedures.

• Monitor and enforce technical process changes.

• Enhance administrative solutions to minimize maintenance and support costs.

• Integrate Salesforce with other applications and systems.

• Create reports, dashboards, and analytical insights.

• Maintain CI/CD pipelines using tools like Flosum or Azure DevOps.

• Track Salesforce releases, features, and best practices while recommending improvements.

• Deploy Sprint, Lean, off-cycle, and Hotfix releases.

• Maintain the code repository and merge newly developed code.

• Perform additional responsibilities as assigned.

⛳️ Requirements

• A minimum of 1 year of experience as a Salesforce Administrator.

• High School Diploma or equivalent (e.g., GED).

• Experience in data management, including data import/export, data cleansing, and best practices for data quality.

• Proven experience partnering in matrixed environments.

• Experience collaborating with SCRUM, Kanban, and project-based teams.

• Familiarity with relational databases and data structures.

• Reliable internet connection.

• A dedicated, properly equipped workspace free from distractions.

• Must reside in and work from one of the approved states.

🏝️ Benefits

• High-quality, low-deductible medical insurance.

• Low to no-cost dental and vision plans.

• 5 weeks of paid time off.

• Nearly a dozen paid holidays.

• Employer-funded retirement plan.

• Free tuition program.

• Parental leave.

• Resources for mental health and wellbeing.