Salesforce Admin – Tier 3

This is a fully remote position, open to applicants in United States.

📋 Description

• Administer and maintain Salesforce environments that support the CSC and Veterans Crisis Line.

• Manage users, profiles, roles, permission sets, queues, and access controls effectively.

• Process complex user access requests by conducting cross-object permission analysis and enforcing least-privilege principles.

• Execute Data Loader operations for bulk data imports, updates, deletions, and exports.

• Write and execute SOQL queries for data validation, audit requests, and operational reporting.

• Perform bulk user provisioning, deactivation, and updates to profiles and permission sets.

• Conduct advanced troubleshooting for login issues, including SSO failures, IP restrictions, and session policy conflicts.

• Collaborate with Business Owners to clarify requirements, validate configurations, and secure approval for system modifications.

• Investigate and resolve issues related to sharing and record visibility across OWD settings, sharing rules, role hierarchy, and manual shares.

• Provide over-the-shoulder troubleshooting assistance to the System Integration team for cross-system issues.

• Resolve end-user requests submitted via ServiceNow, ensuring accurate ticket documentation and adherence to SLAs.

• Maintain and update the VCL Confluence page with procedures, known issues, and documentation of resolutions.

• Partner with Incident Response Teams to assist in the triage, containment, and resolution of high-priority production incidents.

• Manage sandbox environments, including refreshes, configuration validation, and change set deployments.

• Support Flow and automation troubleshooting by identifying logic errors, governor limit risks, and performance bottlenecks.

• Monitor system health, debug logs, and error alerts to proactively identify and resolve platform issues.

• Assist with audit and compliance reviews by generating reports on field history, login history exports, and permission snapshots.

• Collaborate with development and release teams during User Acceptance Testing (UAT) cycles to validate configurations prior to deployment.

⛳️ Requirements

• Bachelor's degree in computer science, engineering, or a related technical discipline, OR equivalent work experience is required.

• A minimum of 3 years of help desk or customer service experience in developing solutions within a complex global organization.

• Salesforce Admin Certification is mandatory.

• Experience in planning and executing regression testing.

• Familiarity with Agile project management and sprint planning is preferred.

• Ability to work both independently and collaboratively within cross-functional teams.

• Highly adept in interpersonal skills and verbal/written communication, presentations, and problem-solving.

• Experience in supporting the Department of Veterans Affairs and/or other federal organizations is a plus.

• Must be eligible to obtain public trust clearance.

• Reliable internet service is required for effective telecommuting.

• U.S. Citizenship or Permanent Residency is required.

• Must be authorized to work in the U.S.

• Availability for rotating weekend and holiday shifts, covering 8:00 AM–4:00 PM, 4:00 PM–12:00 AM, and 12:00 AM–8:00 AM is essential.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Health Savings Account (when enrolled in an eligible plan) with company contributions.

• Company-paid life insurance, accidental death coverage, short-term, and long-term disability insurance.

• Voluntary accident, hospital indemnity, and critical care insurance options.

• Voluntary medical and dependent care flexible spending accounts.

• Accrued paid time off.

• Company-paid holidays.