Sales Support Specialist

📋 Description

• Oversee the relationship between Brokers, Sales Field, and Homeowners regarding claim activities.

• Make decisions representing the Sales Field, balancing the Broker/Sales Field relationship with the requirements of the company and the homeowner related to claims.

• Triage and resolve all support requests from the assigned territory in line with company and departmental protocols.

• Assist sales representatives in decision-making processes (discretionary, seeking guidance).

• Dispatch and monitor 'Check and Advise' for Sales Managers and Divisional Sales Managers.

• Acquire cost estimates for work conducted outside of First American for sales representatives, sales managers, and divisional managers.

• Participate in departmental enhancement initiatives, including brainstorming sessions for Falcon improvements.

• Supply broker/agent information to sales representatives, Sales Managers, Divisional Managers, and the VP of Sales.

• Manage various dispatch tasks as requested by sales managers and at the discretion of representatives.

• Communicate with different departments to facilitate completion efforts.

• Gather reports from contractors and make decisions within a predetermined authorization limit.

• Process reimbursement requests and cash-out transactions.

• Provide cost estimates for covered and non-covered items.

• Purchase equipment on behalf of sales representatives, sales managers, divisional managers, and customers to expedite job completion.

⛳️ Requirements

• High School Diploma or equivalent.

• A minimum of 2 to 4 years of experience as an internal Claims Resolution Level II representative.

• Sales experience is preferred.

• Basic understanding of Home Warranty policies, systems, and appliances.

• Familiarity with sales and real estate transactions.

• Strong listening, verbal, and written communication skills.

• Demonstrated customer service capabilities.

• Excellent organizational skills with the ability to multitask, prioritize, and follow up effectively.

• Strong problem-solving and conflict resolution abilities.

• Exceptional analytical skills.

• Keen attention to detail.

• Advanced knowledge of contracts.

• In-depth knowledge of procedures and processes.

• Proficient in Microsoft Office.

🏝️ Benefits

• Medical insurance.

• Dental coverage.

• Vision insurance.

• 401k plan.

• Paid time off/sick leave.

• Employee stock purchase plan.