Sales Support Rep

📋 Description

• Accurately enter orders into the system based on customer-issued purchase orders.

• Follow up on orders to guarantee their successful delivery within customer expectations.

• Oversee open order management, ensuring that open orders reach the customer promptly and correctly.

• Ensure that all invoicing activities occur in a timely and accurate manner.

• Take a proactive approach to resolving issues at both the customer and supplier levels.

• Familiarize yourself with the programs offered by our major vendor suppliers to source products at the most favorable prices for ePlus.

• Assist customers with return issues, order inquiries, and any other requests for information.

• Build successful relationships with sales representatives, vendors, and internal departments.

• Support the quoting process.

• Provide customers with additional opportunities such as warranty upgrades, service agreements, accessories, or supplies.

• Maintain proper decorum in all communications with both internal and external customers.

• Undertake projects and additional responsibilities as needed or assigned.

⛳️ Requirements

• Bachelor's degree is preferred.

• 1+ years of experience in sales or customer service.

• Understanding of computers, networking, and the IT industry as a whole.

• Excellent communication and phone skills are essential.

• Ability to prioritize tasks and manage multiple responsibilities is required.

• Must be a team player with a positive mindset.

• Proficiency in Microsoft Office Suite is necessary.

🏝️ Benefits

• ePlus provides a comprehensive range of medical, financial, and other benefits including eligibility for a 401(k), an employee stock purchase program, and various paid time off options such as vacation, sick time, and personal leave.