Sales Support Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Guide, mentor, and develop a team of Sales Support Specialists.

• Set clear expectations for quote accuracy, turnaround time, and responsiveness.

• Perform quote quality assessments and provide feedback on performance.

• Identify skill gaps and facilitate ongoing training initiatives.

• Cultivate a high-urgency, service-oriented culture within the team.

• Ensure quotes are precise, complete, aligned with customer needs, and compliant with internal standards.

• Validate pricing against market benchmarks and competitive positioning.

• Establish quality controls to minimize SKU, pricing, and configuration errors.

• Monitor recurring issues that affect quote quality or downstream billing processes.

• Oversee workload management and prioritize urgent, impactful requests.

• Ensure that quotes and revisions adhere to defined SLAs and are delivered promptly.

• Act as the main escalation point for sales quoting challenges.

• Maintain timely communication and alignment with sales priorities.

• Identify bottlenecks and eliminate barriers to efficient quote delivery.

• Track metrics such as quote turnaround time, accuracy/error rates, revision turnaround time, and sales satisfaction/response times.

• Enhance quoting workflows for improved efficiency and scalability.

• Collaborate with Sales Operations leadership to optimize ConnectWise tools and processes.

⛳️ Requirements

• A minimum of 3 years of experience in inside sales support, sales operations, or quoting roles within the MSP or IT sector.

• 1–2+ years of experience in a leadership or mentoring capacity.

• Solid understanding of IT products and services, including hardware, software, cloud, and managed services.

• Proven capability to manage competing priorities in a dynamic environment.

• Exceptional attention to detail, emphasizing accuracy and execution.

• Strong communication and interpersonal abilities.

• Familiarity with ConnectWise Manage and ConnectWise Sell, or comparable PSA/quoting platforms (preferred).

• Experience in an MSP or technology reseller setting (preferred).

• Demonstrated success in process improvement and driving measurable performance enhancements (preferred).

🏝️ Benefits

• Competitive compensation.

• Quarterly bonus opportunities.

• Progressive paid time off (PTO).

• Medical, dental, vision, life, and disability insurance available.

• Tax-deferred retirement plan with company matching.

• Career development and coaching support.

• Enjoyable work environment!