Sales Support Concierge

This is a fully remote position, open to applicants in North Carolina, +1 more state.

📋 Description

• Facilitate the connection between sales teams, customers, and internal departments to streamline sales processes from quotation to delivery.

• Oversee product and customer information management.

• Enhance the efficiency of sales operations processes.

• Provide support to commercial teams and improve the customer experience.

• Ensure data accuracy in Salesforce.com and ERP systems.

• Manage updates to pricing structures.

• Coordinate cross-departmental activities to ensure smooth order fulfillment.

• Participate in continuous improvement initiatives.

• Prepare and present business reviews and presentations.

• Address customer inquiries and manage escalations.

⛳️ Requirements

• A Bachelor's Degree is mandatory; prior experience is not required.

• Preference for experience in sales operations, customer service, or similar business operations.

• Preferred educational background in Business Administration, Supply Chain, Life Sciences, or a related field.

• Relevant certifications in project management or process improvement are advantageous.

• Advanced skills in Microsoft Office Suite, particularly Excel for data analysis.

• Proficiency with CRM systems, especially Salesforce.com, as well as ERP systems.

• Strong analytical and problem-solving skills with great attention to detail.

• Skills in project management and process improvement.

• Excellent written and verbal communication skills.

• Experience in collaborating across functions and managing stakeholders.

• Ability to work independently while prioritizing multiple tasks.

• A customer service mindset with a focus on quality.

• Knowledge of continuous improvement methods, such as Six Sigma and Lean, is preferred.

• Experience in data management and ensuring system accuracy.

• Capability to address customer inquiries and manage escalations effectively.

• Proficiency in developing and maintaining customer/product databases.

• Ability to prepare and present business reviews and presentations.

• Understanding of pricing structures and contract management.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Comprehensive health and wellness benefits.

• Flexible work arrangements to promote work-life balance.

• Collaborative and inclusive company culture.