Sales Representative – Device Concierge Sales Specialist

This is a fully remote position, open to applicants in Washington.

📋 Description

• Oversee a portfolio of commercial and small-to-medium business customer accounts.

• Safeguard existing revenue while seeking opportunities for growth, retention, and acquiring new customers.

• Propel year-over-year revenue increase through proactive account management and customer interactions.

• Establish and nurture strong relationships with customers to influence their purchasing decisions.

• Comprehend customer requirements and suggest solutions that align with their business goals and enhance productivity.

• Manage the sales process from prospecting and discovery through negotiation to closing.

• Conduct discussions with customers, demonstrate products, and engage in solution discussions to convey value.

• Assess customer needs, identify buying triggers, and recommend suitable solutions.

• Collaborate with internal teams, partners, and stakeholders to eliminate sales barriers and expedite deal closure.

• Provide high-touch concierge support for strategic, complex, and high-value opportunities.

• Implement outbound telesales campaigns to identify, engage, and cultivate qualified sales opportunities.

• Handle inbound leads and partner-generated opportunities to optimize conversion rates.

• Discover opportunities within inactive, underutilized, or existing customer accounts.

• Conduct prospect research, follow up on leads, and maintain ongoing customer engagement.

• Keep accurate records of the pipeline, forecasting, and opportunity tracking within CRM systems.

• Meet sales activity, revenue, and performance objectives.

• Act as the primary contact for assigned customers throughout the sales journey.

• Build trustworthy relationships with customer stakeholders through proactive communication and follow-up.

• Collaborate with partners and internal teams to meet customer needs and execute sales strategies.

• Ensure seamless transitions and coordination among sales, operations, and support teams.

• Align engagement strategies to enhance customer satisfaction and revenue opportunities.

• Monitor sales performance, pipeline health, conversion rates, and revenue metrics.

• Maintain precise reporting and provide insights to refine sales strategies and processes.

• Support scalable telesales initiatives, automation projects, and AI-driven sales capabilities.

• Identify opportunities to enhance customer engagement, sales productivity, and operational efficiency.

• Provide feedback and suggestions to improve sales playbooks, programs, and customer experiences.

⛳️ Requirements

• Bachelor’s degree in Business Management, Marketing, Information Technology, or a related field OR equivalent relevant work experience.

• 5+ years of experience in sales execution, telesales, inside sales, or customer-facing sales roles.

• 5+ years of account management experience with a focus on customer relationships and revenue growth.

• 5+ years of experience in pipeline generation, lead management, and sales opportunity management.

• Demonstrated ability to meet or surpass sales quotas, revenue goals, and performance metrics.

• Experience in selling technology products, services, or solutions in commercial or SMB settings.

• Excellent verbal and written communication, presentation, negotiation, and influencing skills.

• Capability to manage multiple customer engagements and priorities in a dynamic sales environment.

• Familiarity with CRM platforms, Excel, PowerPoint, and sales productivity tools.

🏝️ Benefits

• Medical, dental, and vision coverage

• Flexible Spending Account

• 401k program

• Competitive PTO offerings

• Parental Leave

• Opportunities for professional growth and development