Sales Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Answer inbound customer calls and determine their interest in various products.

• Provide guidance to customers on product choices by addressing questions and recommending suitable options.

• Assist customers from the initial inquiry to the completion of the sale.

• Educate customers on the cost-effective advantages of different products, ensuring their satisfaction.

• Drive sales by managing incoming customer inquiries effectively.

• Handle customer communications in a courteous and professional manner.

• Respond promptly and accurately to customer questions via phone, email, and chat.

• Finalize sales and meet monthly sales targets.

• Provide accurate and timely estimates to customers, following up proactively to secure the sale.

• Monitor order progress to guarantee accurate and timely processing.

• Utilize the company-specific system, NetSuite, for entering estimates, orders, and documenting sales inquiries.

• Establish and maintain precise records and notes in NetSuite.

• Analyze trends related to sales inquiries, product specifications, and customer preferences.

• Collaborate with the Resolutions, Operations, Accounting, and other departments to ensure timely resolution of customer issues.

• Suggest improvements for processes.

⛳️ Requirements

• Minimum of 3 years of inside sales experience in the Commercial Interiors and/or Building Materials sectors.

• Experience in HVAC sales is a preferred advantage.

• Demonstrated sales abilities with a proven track record in achieving results.

• Focused on customer service, with the capacity to meet sales targets.

• Competent in computer usage and possess strong data entry skills.

• Capability to excel in a dynamic and fast-paced environment.

• Strong organizational and time management abilities.

• Adept at multitasking and working independently.

• Exceptional written and verbal communication skills.

🏝️ Benefits

• Competitive base salary aligned with market standards.

• Comprehensive Medical, Dental, and Vision insurance plans.

• 401(k) Safe Harbor Plan featuring a dollar-for-dollar employer match up to 4%.

• Paid vacation days determined by position, along with numerous paid holidays.

• Paid Parental Leave.

• Paid Sick Days, in accordance with applicable state laws.

• Employee discount program available across all brands at a markup of 10%-20% above cost.

• Voluntary Life Insurance and Disability Insurance options.

• Voluntary Accident and Critical Illness Insurance available.

• Employee Referral Program with a monetary bonus incentive.

• Discounts available through LifeMart.