Sales & Product Support Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Assist in Strategic Accounts and New Business Development efforts.

• Develop customer presentations, sales materials, and product proposals.

• Create and manage customer quotes and pricing submissions.

• Oversee sample requests, creative requests, and customer deliverables.

• Keep pricing and margin workbooks updated with accurate product and cost data.

• Evaluate product pricing, margins, and overall profitability.

• Manage SKU data, case pack information, pallet quantities, MOQ requirements, and product specifications.

• Collaborate with the Creative team to ensure product imagery, presentations, and supporting materials are current.

• Ensure accurate opportunity tracking, forecasting, and customer data in NetSuite.

• Facilitate new item setup, UPC creation, product information management, and CRM data integrity.

• Generate reports and support pipeline and account management tasks.

• Monitor projects from initial opportunity through production and delivery phases.

• Keep track of open purchase orders and customer shipments.

• Provide updates on order status, project progress, and delivery timelines.

• Work collaboratively with Sales, Operations, Sourcing, Finance, and Creative teams.

• Execute ad hoc tasks relevant to the role’s responsibilities.

⛳️ Requirements

• Strong organizational and project management abilities; capable of juggling multiple priorities.

• Excellent communication and interpersonal skills with both internal teams and customers.

• Proficient analytical skills, especially in pricing, margins, and profitability evaluation.

• Outstanding attention to detail and precision in managing product and customer information.

• Ability to work autonomously while effectively collaborating in a fast-paced environment.

• Bachelor's degree in Business Administration, Marketing, Sales, Supply Chain Management, or a related field preferred.

• 2–4 years of experience in sales support, product support, sales operations, customer service, account coordination, or similar roles.

• Strong verbal, written, and English communication abilities.

• Willingness to work overnight/graveyard shifts in Philippine time or align with US operating hours.

• Proficient in Microsoft and Google applications.

• Advanced skills in Microsoft Excel, including pricing analysis, margin calculations, Pivot Tables, VLOOKUP/XLOOKUP, and other lookup functions.

• Proficient in Microsoft PowerPoint with experience in creating client-facing presentations.

• Experience with NetSuite or a comparable CRM/ERP platform.

• Familiarity with Microsoft 365, Asana, Dropbox, and Slack.

• Strong understanding of pricing strategies, product margins, forecasting, and sales support processes.

• Experience in maintaining SKU data, UPC creation, product specifications, and pricing details.

• Knowledge of purchase order tracking, project coordination, and customer order management.

🏝️ Benefits

• Industry-leading salary packages.

• Permanent work-from-home arrangement.

• Company-provided equipment.

• Government-mandated benefits.

• Employer shares.

• Internet stipends upon regularization.

• HMO coverage upon regularization (with an option to enroll as early as Day 1).

• PTO credits and service incentive leaves.

• Major spring and winter company live events.

• Monthly virtual events for employee appreciation.

• Company-sponsored career skills training courses.

• A company culture dedicated to your personal and professional development.